Terms of service

Welcome to Your Christmas Countdown, a trading name of Friendly Code Limited. By accessing or using our website and services, you agree to abide by the following Terms of Service. Please read them carefully before making a purchase.

1. General Information

  • Company Name: Friendly Code Limited, trading as Your Christmas Countdown
  • Company Registration Number: 10646132
  • VAT Status: Non-VAT registered
  • Contact Details:

2. Products and Services We specialise in Christmas-related products, including personalised items. Please note that customised products may take additional processing time due to the personalisation process. By placing an order, you acknowledge that any personalised items are final sale and cannot be returned or exchanged, except in cases of defect or error.

3. Pricing and Payments All prices listed are in GBP (£) and include free shipping within the UK. For international orders, the pricing reflects an adjustment to help cover shipping costs, allowing us to keep your shipping expenses as low as possible. In the event of a refund, please note that we will exclude the actual shipping cost we incurred from the refunded amount.

Since we are not VAT registered, no VAT is added to the final price. We reserve the right to modify prices without prior notice, but any changes will not affect orders that have already been placed and confirmed.

4. Shipping and Delivery We aim to process and ship orders promptly, typically within 2-5 business days for non-personalised items and 7-10 business days for personalised items. Please refer to our Shipping Policy for detailed information. Delivery times may vary depending on your location and shipping method.

5. Returns and Refunds Please review our Return and Refund Policy for full details on returns, exchanges, and refunds. Note that:

  • Returns are accepted within 30 days of purchase for non-personalised items in original, unused condition.
  • Personalised items are non-refundable unless defective or incorrect.
  • Refunds for returned items will exclude the actual shipping cost we incurred, as free shipping is included within the UK and adjusted pricing is applied for international orders to offset shipping costs.
  • Return Shipping: If you choose to return an item, you are responsible for covering the shipping costs to return the item to us.

6. Limitation of Liability While we strive to ensure that all information on our website is accurate and up-to-date, errors may occasionally occur. Friendly Code Limited, including Your Christmas Countdown, is not liable for any indirect, incidental, or consequential damages resulting from the use of our products or services.

7. Intellectual Property All content on our website, including images, text, and product descriptions, is the property of Friendly Code Limited or used with permission. You may not reproduce, distribute, or use our content without prior written consent.

8. Changes to Terms of Service We reserve the right to update these Terms of Service at any time. Changes will be effective immediately upon posting on our website, and continued use of our services constitutes acceptance of any modified terms.

9. Governing Law These Terms of Service are governed by the laws of the United Kingdom. Any disputes arising from these terms or your use of our website and services will be subject to the exclusive jurisdiction of the courts of the United Kingdom.

Contact Us For any questions or concerns about these Terms of Service, please contact us at: