Shipping policy

Thank you for shopping with Your Christmas Countdown, a trading name of Friendly Code Limited. We aim to make your shopping experience as smooth as possible, including transparent and affordable shipping.

UK Shipping 🇬🇧

  • Free Shipping: All orders within the United Kingdom qualify for free standard shipping. No additional shipping charges will be added at checkout for UK deliveries.
  • Processing Time: Orders are typically processed within 2-5 business days for non-personalised items and 7-10 business days for personalised items.
  • Delivery Time: Once dispatched, UK orders generally arrive within 2-5 business days, depending on your location and the postal service.

International Shipping 🌎

  • Shipping Costs: International orders are priced with an adjustment to help cover shipping expenses, allowing us to keep the shipping rates as low as possible.
  • Processing Time: Orders for international delivery are also processed within 2-5 business days for non-personalised items and 7-10 business days for personalised items.
  • Delivery Time: International delivery times vary depending on the destination. While we aim for prompt delivery, please allow additional time for customs processing and potential delays in transit.

Order Tracking

Once your order has shipped, you will receive a confirmation email with tracking details (if applicable) so you can monitor the progress of your delivery.

Returns and Refunds on Shipping Costs

  • UK Orders: As we offer free shipping within the UK, if you return an item, please note that any refund will exclude the actual shipping cost we incurred in sending the item.
  • International Orders: For international orders, our prices are adjusted to account for shipping. If a return and refund are processed, we will deduct the actual shipping cost incurred from the refund amount.
  • Return Shipping: Customers are responsible for covering the cost of return shipping for any items they wish to send back.

Customs and Import Taxes

For international orders, you may be subject to import duties or taxes once a shipment reaches your country. These additional charges are the responsibility of the customer and vary by country.

Contact Us For questions about shipping or any issues with your order, please feel free to reach out to us: